Legal notice

Seller

UMEGASANE

Representative

Kaori Yamamoto

Address

435-1 Konzoji-cho, Zentsuji-shi, Kagawa 765-0031, Japan

Phone number

+81-80-6395-4613

We do not accept inquiries by phone. Please contact us by email.

Email address

yanmosan25@kpa.biglobe.ne.jp

Support hours

We accept inquiries by email only. You may send us an email at any time, 24 hours a day. We will reply to messages in the order they are received.

Selling price

The price shown on each product page is the selling price.

Shipping fees

The shipping fee for your destination is shown at checkout before you complete your order.

Additional charges (other than the product price)

Import duties, taxes, and customs clearance fees charged by the destination country are not included in the product price or the shipping fee, and are the responsibility of the recipient.

Delivery time

Most items are made to order. The estimated production time is shown on each product page, and your order is shipped once production is complete.

Payment methods and timing

Payment methods: Credit card, bank transfer

Payment timing: Payment in advance. For credit card payments, payment is made when you place your order. For bank transfers, please complete the transfer after placing your order. Production begins after we have confirmed your payment.

Return period

Please contact us within 7 days of delivery if the item is defective, was damaged on arrival, or is different from the item you ordered.

Refund policy

Orders can be cancelled before production begins. Once production has begun, orders cannot be cancelled or changed. We do not accept returns or exchanges for reasons such as a change of mind. For defective, damaged, or incorrect items, we will repair or replace the item, or issue a refund.

Return shipping policy

For defective, damaged, or incorrect items, we will pay the return shipping fee.